Success Stories

Esther has worked with the Allied Credit team for nearly a year as we rapidly transitioned via acquisition and organic growth to become one of the largest independent auto financiers in the country. The insight and expertise Esther brings to all aspects of change faced by the people in a company like ours has been instrumental in the success we have achieved. We couldn’t have done it without you, Esther!

Jon Moodie

Chief Executive Officer, Allied Credit Group

Esther has been working with our team for the past 6 months as we transition through a significant organisational change. It’s a given that her professional knowledge and experience in change management is exceptional. What has impressed me most is her ability to listen, understand the range of responses and needs across a broad team and from that to build and constantly adapt a framework of themed interventions that have kept pace with the team’s appetite and engagement levels. Esther is responsive to adapting at short notice, incredibly professional and is a warm, interesting and engaged person to guide any transformational change management program.

Helen Williams

Director, Transport Integrated Systems Capabilities, Transport for NSW

Esther’s expertise and deep experience in change management has been invaluable; and her willingness to share this with others very much appreciated. She leaves our organisation better placed in our change capability after challenging us to do better. Thank you Esther. An asset for any organisation.

Michelle Thomas

Transition Manager, AHPRA (Australia Health Practitioner Regulation Agency)

Esther led the delivery of a change strategy that uplifted an in-flight digital Program. It was Esther’s experience and ability to understand the soul of the program and organisation, change management activities were outcomes focused, which contributed to the success of this program. Working across multiple projects, Esther collaborated with and was a constant support in the management of stakeholders and engagement of staff. The establishment of a change network will be long lasting.

Sam Clausen

National Director, Business Transformation, AHPRA (Australia Health Practitioner Regulation Agency)

I found Esther to be very passionate and knowledgeable about the topic of managing change. She demonstrates thought leadership and a pragmatic approach to solutions. I value the full of life energy she brings to a project and her commitment to service. Highly recommended Esther to those who wish to make a difference
Lalit Barhate

Head of Internal Audit, Avant Mutual Group Limited

I had the pleasure of working with Esther on a large 24-month Customer Master Data Management (CMDM) transformation at AMP. As the Change Manager, Esther was responsible for leading stakeholder engagement, impact assessments, training and communication at all levels within AMP.

The CMDM program was challenging due to its impact on the on AMP’s business and its technical complexity. Esther excelled at distilling issues, problems and business/technical environment in to simple and well understood concepts. Her ability to communicate complex topics to various stakeholders ensured that AMP was ready and excited for the change that CMDM was introducing.

One of Esther’s key strengths is her ability to connect with individuals with various backgrounds, seniority and subject matter expertise. This strength not only allows Esther to call on support from various stakeholders across the organisation when needed, but also creates an environment and culture for collaboration.

Esther is a strong leader, excellent communication and fantastic resource and I would not hesitate to work with her again in the future.

Amir Zaki

Principal Consultant, Altis Consulting

I have had the pleasure of working with Esther on two occasions in the past 6 months. More recently my organisation engaged Esther to lead a series of Vision workshops with all staff. Esther is a consummate professional and has excellent facilitation skills. She prepared well and was able to facilitate the workshops with participants face to face and online. Balancing time and interactions to ensure all participants were engaged. We achieved great outcomes and Esther continues to help guide the process . I would highly recommend Esther as an excellent Leader of Change.

Tonina Harvey AM

Harvey Consulting Group

Esther led our change activity for our SALESFORCE implementation at Ahpra. Esther is an outstanding change director highly focused on people and the outcomes sought by the organisation. She went beyond the scope of her role , facilitating Executive strategic workshops and co-ordinating the development of a Change Management model, methodologies and tools for the organisation whilst delivering all the change needs of the Program. I highly recommend Esther as a flexible, and highly committed Change Director

David Watson

Program Manager, AHPRA (Australia Health Practitioner Regulation Agency)

The change strategy that Esther led was one of the mot successful I have seen. Her passion and commitment to engaging openly and transparently with those involved was very evident. Following Esther’s work I do feel that people think more about the impact that their actions may have on others and there is a responsibility to explain things and to always think of a wider circle.

Catherine Miedecke

National Director, Registration, AHPRA (Australia Health Practitioner Regulation Agency)

Changeworks held the first of its consultant breakfast series. A key part of the event was our guest speaker Esther De La Cruz. Esther is a delightful and engaging speaker. Her presentation on Change Management versus Change Leadership provided clear thoughts on ‘What matters to those that invest in change’. This was such an interesting topic and the materials and insights truly resonated with our audience of consultants.

Esther provided insights from her personal experience as well as information from her research into the connection between leadership, people’s ability to perform and people’s health explained by our human biology. Thank you, Esther, for sharing your insights. The Changeworks Leadership Team.

Debra Charalambidis

Strategic Change Management Consultant, Changeworks Consulting

Esther gave a very engaging presentation to Deloitte’s PMO Leaders’ Lunch. She set out some of the arguments in her book “Leading Technology Driven Transformation” and sparked an interesting discussion among the attendees. I would happily recommend her an an accomplished and entertaining speaker – many thanks Esther.

Phil Goulstone

Partner | Risk Intelligent Transformation , Deloitte Australia

Esther is a champion at helping Financial Institutions to implement transformation programs efficiently, effectively and seamlessly. Her wealth of knowledge and global experience with leading companies demonstrates her strong capabilities to lead and drive large and complex change. She brings simplicity and practicality to making transformation projects work successfully with minimal impact.

Fleur Leong

Skills Transformation Coach, Arete Quest

Over two intense and memorable years, Esther has been a change leader in the customer transformation journey at AMP.
Esther has all the skills and knowledge required to manage a significant change agenda, but also brings drive, strong values, a team ethic and a great sense of fun to the office every day.
Its been a pleasure working together.

Aidan McDermott

Head of Customer Data & Analytics, AMP

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